Terms and Conditions

Last updated: 01/06/2025

Welcome to Philhallmark Supermarket. By using our website and services, you agree to the following terms and conditions. Please read them carefully before placing an order or using our platform.

1. General

Phil Hallmark is a registered grocery supermarket operating in Benin City, Edo State, Nigeria. These Terms govern your use of our website, products, and services, whether browsing or placing an order.

2. Eligibility

You must be at least 18 years of age or have the supervision of a parent/guardian to place an order on our platform.

3. Product Availability

All products listed on our website are subject to availability. We reserve the right to update, change, or remove any item at any time without prior notice.

4. Ordering and Payment

Orders can be placed through our website or by contacting our support team.
Full payment must be made at checkout using accepted methods (cash on delivery, POS, transfer, or mobile payments).
Prices are listed in Nigerian Naira (₦) and include applicable VAT unless otherwise stated.

5. Delivery

Deliveries are available within designated areas in Benin City.
Delivery timelines depend on your location and time of order.
Delivery fees may apply and will be clearly stated at checkout.

6. Returns and Refunds

Perishable goods (e.g., fresh produce, dairy, meat) are not returnable once delivered unless damaged or expired upon receipt.
Non-perishable items may be returned within 3 days in their original packaging.
Refunds will be processed via the original payment method or as store credit, at our discretion.

7. Cancellation Policy

Orders can be canceled within 1 hour of placement. Cancellations after dispatch may incur a fee or be declined, especially for perishables.

8. Account and Security

You are responsible for maintaining the confidentiality of your login details. Philhallmark is not liable for any unauthorized access or transactions made from your account.

9. Intellectual Property

All website content, logos, and branding are the intellectual property of Philhallmark and may not be used or reproduced without permission.

10. Limitation of Liability

Philhallmark will not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services, including delivery delays or product unavailability.

11. Privacy Policy

Your personal data is handled according to our Privacy Policy, which outlines how we collect, use, and protect your information.

12. Changes to Terms

We reserve the right to update or modify these terms at any time. Continued use of our services after such changes constitutes your acceptance of the updated terms.